Questions

FAQ

Everything you need to know about purchasing prints, shipping, payment, and commissions. Can't find your answer? Contact Ana directly.

Prints & Editions

Each artwork is printed exactly 25 times — no more, ever. Each print is individually hand-signed by Ana in pencil and numbered (e.g. 3/25), confirming its place in the edition. Once the edition is sold out, it will not be reprinted.

All prints are produced on Hahnemühle archival museum-grade paper — the gold standard for fine art printing. This paper is acid-free and designed to last over 100 years without fading or yellowing when properly stored and displayed.

All current prints are 297mm × 420mm (A3 size / approximately 11.7” × 16.5”). They fit standard A3 frames available at most home decor and framing stores.

Frames are not included. The prints are sized to fit standard A3 frames. We recommend natural wood or clean white frames — both complement the work beautifully and allow the art to speak for itself. If you require assistance selecting or sourcing a frame, please contact us at hello@anakuni.com and we will be happy to advise.

Yes. Each print ships with a certificate of authenticity confirming the title, edition number, paper specification, and artist signature.

Payment

Payments are processed securely via PayFast, South Africa's leading payment gateway. Accepted methods include: Credit & Debit Cards (Visa, Mastercard), Instant EFT, Apple Pay, and Google Pay.

Yes. All payments are handled by PayFast, which is PCI-DSS compliant and used by thousands of South African businesses. Your card details are never stored on our servers.

Prices are displayed in your local currency based on your location. All payments are processed in South African Rand (ZAR) via PayFast. If you would like a specific currency invoice, please contact hello@anakuni.com.

Shipping

Yes, Ana ships worldwide from Cape Town, South Africa. Shipping costs and delivery times vary by destination and are calculated at checkout.

Prints are shipped flat in a rigid, protective mailer with acid-free backing board. They are never rolled. International shipments are insured and include tracking.

Prints are dispatched within 5–7 business days of payment confirmation. Delivery within South Africa typically takes 3–5 days. International delivery is 7–21 days depending on destination and customs.

Import duties and taxes may apply depending on your country and are the responsibility of the buyer. We declare the correct value on all international shipments.

Returns & Damage

Due to the limited edition and collectible nature of the prints, all sales are final. If your print arrives damaged, please photograph the damage and packaging within 48 hours of receipt and email hello@anakuni.com — we will arrange a replacement at no cost.

In the rare event of damage in transit, please email hello@anakuni.com with photos of the damage and the packaging within 48 hours. We will replace or refund your print.

Commissions

Yes. Ana accepts commissions for original paintings in various formats (canvas, paper, diptych, triptych), large-scale murals for homes, hotels, restaurants, and creative studios, and collaborative brand and design projects. Use the contact form to describe your project.

Please use the contact form and include details about the space (dimensions, location, photos if available), your vision, and your desired timeline. Ana will respond within 3–5 business days.

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